Refund Policy
Clear rules for Insider subscriptions and event registrations.
Gifted Insider Subscriptions
Insider subscriptions ($6.99/month or $75/year) can be canceled anytime from your Account page. Canceling stops future renewals — you keep access through the end of the current billing period. We do not prorate refunds for partial months or years. If your trial has not converted yet, cancel before it ends and you will not be charged.
Duplicate or Erroneous Charges
If you were charged twice or in error, contact us within 30 days and we will refund the erroneous charge in full.
Event Registrations — Standard Policy
Camps, leagues, and clinics: full refund if requested at least 14 days before the event start date. Between 14 and 7 days: 50% refund. Within 7 days of the event: non-refundable, but the spot may be transferred to another eligible player at no cost with our approval.
Event Cancellation by Gifted Hoops
If Gifted Hoops cancels an event for any reason, registered players receive a full refund automatically, or the option to transfer the credit to another event.
Injury & Medical Situations
If a player is medically unable to participate with a doctor's note, we will issue a full refund or credit regardless of the standard window.
Weather & Force Majeure
Events postponed for weather, facility issues, or other circumstances outside our control will be rescheduled when possible. If a reschedule is not possible, a full refund is issued.
How to Request a Refund
Send a refund request through the Contact page and include: the email used at checkout, the order/receipt number from your Stripe email, and a short reason. We process approved refunds within 5–10 business days back to the original payment method.
Chargebacks
Please contact us before filing a chargeback with your bank. Most refund questions can be resolved directly and much faster than the chargeback process.
Last updated: July 14, 2026.